Customer Support Virtual Assistant Services
Delivering fast, friendly, and reliable support—so your customers always feel valued
Great customer support builds trust and keeps your clients coming back. At Smrtva, our Customer Support Virtual Assistants help businesses provide professional, responsive service across email, chat, and phone—without the overhead of a full-time team.
We ensure your customers feel heard, supported, and taken care of—so you can focus on growing your business.
What We Can Handle
Email & Live Chat Support
Timely responses to inquiries, questions, and support requests using your tone and style.
Help Desk & Ticketing System Management
Monitor, organize, and resolve tickets through platforms like Zendesk, Freshdesk, or Help Scout.
Order & Product Support
Assist customers with tracking orders, processing returns, and answering product-related questions.
CRM & Customer Data Management
Keep customer records updated and well-organized to improve service quality and follow-up.
Phone Support (Optional)
Friendly, professional call handling (inbound or outbound) to assist your clients in real-time.
Customer Feedback Collection
Send surveys, track reviews, and gather insights to help improve customer satisfaction.
Why Choose Smrtva for Customer Support?
- Trained, courteous virtual assistants with strong communication skills
- Multichannel support across email, chat, and phone
- Flexible coverage—part-time, full-time, or after-hours
- Seamless integration with your existing tools and workflows
- Personalized support that feels human—not scripted
Our Happy Clients
What Our Clients Are Saying
just take our word for it—here’s what some of our clients have to say about working with us
“Smrtva has completely transformed the way I work.” “My VA handles everything from email management to research, and it’s allowed me to finally focus on growing my business. Professional, fast, and super reliable!”
“Exactly what I needed professional, responsive, and proactive. I run a small e-commerce store, and the support I get from Smrtva is top-notch. They manage my customer inquiries, social media, and even inventory updates.”
“Smrtva is like having a second brain.” “They keep my calendar organized, prep me for meetings, and make sure nothing slips through the cracks. I can’t imagine going back to how things were before.”
“Reliable, affordable, and truly helpful.” “I was hesitant to hire a virtual assistant at first, but Smrtva made the entire process seamless. Their team is efficient, polite, and understands what I need—sometimes before I ask!”